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Refund & Cancellation Policy

At NAMUVE, we aim to provide our guests with a smooth and transparent booking experience. Please carefully review the following Refund & Cancellation Policy before confirming your reservation.

1.

Booking Cancellation & Refunds

1.

Booking Cancellation & Refunds

  • Once a reservation has been confirmed, the booking amount is non-refundable.
No refund will be provided in the event of:
  • Cancellation after the reservation has been confirmed.
  • Early departure or shortening of the stay.
  • No-show.
  • Failure to check in within the agreed check-in period.
  • Any change of plans by the guest after confirmation of the reservation.

Reservation Date Changes

Guests may request a change to their reservation dates. Any such request will be considered subject to availability and at the sole discretion of management.

 

A date-change request does not guarantee availability, and management reserves the right to accept or decline the request. Any applicable difference in rates resulting from the change of dates may be charged to the guest.

2.

Security Deposit

2.

Security Deposit

A refundable security deposit is collected for each reservation as follows:

Apartment Type          

Security Deposit            

Studio

PKR 5,000

1-Bedroom

PKR 5,000

2-Bedroom

PKR 10,000

3-Bedroom

PKR 10,000

The security deposit is held against any potential damages, missing items, excessive cleaning requirements, unpaid charges, or other costs incurred during the guest's stay.
Refund of Security Deposit
Cash Security Deposit

The security deposit will be refunded on the day of checkout, subject to completion of the checkout inspection and clearance of any outstanding charges.

Online/Bank/Card Security Deposit

The security deposit will be refunded within 3 working days after checkout, subject to inspection of the apartment and clearance of any outstanding charges.

  • If any deductions are required due to damages, missing items, unpaid charges, or other applicable costs, the relevant amount will be deducted from the security deposit. The remaining balance, if any, will be refunded to the guest.

3.

Management Discretion

3.

Management Discretion

In exceptional circumstances, management may, at its sole discretion, approve an adjustment, credit, or refund outside the terms of this policy. Any such decision will be considered on a case-by-case basis and shall not constitute a change to the standard refund policy.

By confirming a reservation, the guest acknowledges that they have read, understood, and agreed to the terms of this Refund & Cancellation Policy.
Namuve logo (updated) (2)
By confirming a reservation, the guest acknowledges that they have read, understood, and agreed to the terms of this Refund & Cancellation Policy.
Namuve logo (updated) (2)
NAMUVE reserves the right to amend this policy when necessary.